At Omniwealth we know that with effective strategy and guidance, you can live a life with greater freedom. This principle guides our work and our approach to the collection and protection of your personal information. This Policy outlines how we collect, handle, store and use your personal information as well as how you can access your own information or report a complaint. Our Policy is in accordance with the Privacy Act 1988 (Cth) and we are committed to providing you with a quality service and handling your private information fairly and lawfully.
Omniwealth Group Pty Ltd encompasses; Omniwealth Services Pty Ltd ACN 121 845 001, Omniwealth Financial Planning Pty Ltd ACN 608 850 791, Omniwealth Accounting and Advisory Pty Ltd ACN 145 887 252, Omniwealth Law Pty Ltd ACN 620 790 123 and Touchstone Property Intelligence Pty Ltd ACN 621 921 462 . In this policy ‘we’, ‘us’ or ‘our’ means the Omniwealth Group as a whole. Information may be shared within the Omniwealth Group but only where reasonably necessary.
Due to the nature of the professional services we provide in-house, the types of information we may collect and share internally includes, but is not limited to:
Depending on which facet of the Omniwealth Group your matter is being handled by, different types of information would need to be collected. However, where possible we will only collect the personal information required to provide our services to our clients or as required by our professional obligations. We will not collect sensitive information unless it is for the primary purpose of the service we are providing and only with your direct consent, unless otherwise required by law.
Where reasonable and possible, we collect personal information directly from the individual to whom the personal information relates and with their consent. The information is collected through our client questionnaires, telephone conversations, email correspondence and face to face meetings with our staff.
Due to Omniwealth Services’ obligations as an AFS Licensee, Omniwealth’s document retention policy is to keep all records about current and past clients for at least 10 years, all SMSF records must be kept for a minimum of ten years and all marketing or other communications with non-clients are kept for 7 years. Our legal department retains physical files for 7 years before destroying them responsibly. However, certain information that is considered sensitive may be retained indeterminately such as a Will or Power of Attorney. As retention will depend on the service provided, we recommend directly asking our office how long your file will be retained if this is a concern.
You always have the option of not identifying yourself or of using a pseudonym. However, we do not recommend this as it will greatly limit our ability to tailor our services and your Omniwealth experience.
We endeavour to only use personal information for the primary purpose of rendering the services for which it was collected. The information will not be used or disclosed externally for any other purpose without your consent.
If within your course of business with us we aid in the application of credit and mortgage services, we may need to obtain a credit report. The Privacy Act limits the information we can give to credit bodies in the process of obtaining a credit report. Any credit information obtained will be treated as private personal information and will be subject to our stringent standards outlined in this policy. We recommend discussing with your mortgage broker what information will be shared and what this could mean for you.
We may use your information to recommend a service within the Omniwealth Group which we believe will be of interest to you. We may also send you regular updates or newsletters by email or by post. We will always give you the option of electing not to receive these communications and offers and you can unsubscribe at any time by notifying us that you wish to do so. You can notify us by email or phone.
While we do not share, sell or otherwise disclose your personal information with third parties, please be aware we may be obliged to disclose information if required to do so by law.
Omniwealth Group retains personal information in hard copy and electronic formats. We have stringent security measures in place relating to both the physical and technological information we retain.
For example, we have a safe custody vault for legal documents, our offices are restricted access areas with only employees able to enter and we have a sophisticated filing systems and locked cabinets. Further, we have installed a firewall system on our computers, our software systems are password protected and access to electronic files are restricted to employees directly involved in your matter.
You may ask us for a copy of your personal information by email or by visiting our offices. Similarly, you can request to update or correct your personal information at any time.
We generally will not charge you to access or update your personal information. We may only charge if large expenses are incurred in providing your information. In that circumstance, the fee will be a reasonable estimate such as an hourly rate and photocopying expenses. Our fees would be discussed and agreed upon before the work would commence.
We will only deny you access to your personal information if we reasonably foresee it adversely impacting on the privacy of another, compromising our professional obligations or it is considered commercially sensitive. We will inform you if this is the case and explain our decision.
If you believe your privacy has been breaches or if you wish to make a complaint to Omniwealth regarding how we handle your personal information you can direct your concerns to our Privacy Protection Team by emailing email@example.com or by sending your complaint in writing to:
We will take steps to address your concerns within 30 days of receipt of the complaint. We will work collaboratively with you to investigate and resolve the complaint. If you are not satisfied with the resolution of your complaint you may refer your concerns to the Office of the Australian Information Commissioner, they can be contacted through their website www.oaic.gov.au or by calling 1300 363 992.
We have implemented a data breach response plan to assist us to contain and respond to suspected unauthorised access to and use of personal information.
Our data breach response plan sets out the process for our staff to identify a data breach, appoints a team to handle the breach and outlines the notification process of affected parties and the Australian Information Commissioner. It also outlines the post-breach review and assessment procedures.
Omniwealth will not share your information with third parties internationally, apart from the extent to which we engage an offshore processing service within our finance and accounting teams in the Philippines.
If you engage in the Omniwealth Group Financial Planning services, you accept and consent to your information potentially being shared with Financial product providers, government agencies, service providers (including offshore providers) engaged to provide financial planning related services including but not limited to paraplanning, compliance, administration and financial services software.
Information is only shared with your consent and we are satisfied that the processing team uphold a privacy standard that equals ours. Additionally, the email and software providers (such as Outlook) we use may engage in overseas data storage and again we only use trusted and well-respected providers which would maintain stringent privacy standards.
Hoa is very helpful and explains things in a non-complex way. Also, quick in response with an answer, when I asked a question.
Maria's personable communication style with her extensive financial expertise and authentic ability to connect with a client unfamiliar with SMSF and investment processes is exceptional. The journey for me has resulted with a personalised financial plan with goals that are achievable for my personal situation. Throughout the journey with Maria she has impressed me with her professional approach to ensure I had a plan I would feel comfortable with.
Maria has been my financial adviser for many years and her advice is always thoughtful and professional
We are very happy with Maria, she is pleasant and very knowledgeable.
Maria is highly responsive and always available to answer my questions. She is patient and caring and is devoted to her clients and to their wellbeing. I would recommend her to my closest friends and family as someone in whom they could place their trust
Stuart recently worked on two sizeable purchase deals on behalf of our company. Throughout the whole process and engagement, Stuart was professional, efficient and only too willing to assist. This enabled the deals to be completed in a timely and compliant manner which made the whole process that much easier to deal with. I would strongly encourage individuals and organisations to use Stuart and the services he can provide, he is an incredibly smart and capable professional who is commercial and understands his clients needs and objectives in order to achieve the best possible outcome.
Hoa is not only a smart financial advisor, she's friendly and enjoyable to work with. Always quick to respond, she's also across a wide range of issues. No complaints at all, ever
From the first phone call all the way through to closing Alfred was there to guide and explain how the mortgage process worked. Exceptional service and excellent communication throughout the process.
Aaron and his team have made what is never easy into something most pleasant, and in the nicest and most professional manner possible. We were kept up to date with requirements and progress, before and during the process. Aaron is extremely knowledgeable and the product solution he came up with for us will save us tens of thousands of dollars within the first few years, as well as paying down our debt instead of leaving it on interest only. Very highly recommended
We are very happy with the expertise and client-focussed attention that Hoa provides.
Aaron knew his stuff, took his time and came up with the goods - an excellent set of products.
Aaron made the financial approval process much easier. He was able to articulate financial details in a manner which was easily understood, he kept the process in line with our goals and decisions and also looked for 'best' options for us rather than easy options. He was across the whole process and manged it without us having to chase up or check, keeping us informed as required.
Hoa is a fantastic Financial Planner. Her knowledge and expertise are amazing. We are very pleased with our dealing to date.
Nothing is a problem for Hoa, what ever help you ask for she is always there for you.
Hoa's advice and service has been first rate - everything Hoa does inspires trust and confidence that we're in good hands, and that our goals will be achieved.
I've been dealing with Aaron for the past 3 months. Aaron is very passionate in what he does and takes the time to get it right the first time. Aaron has a high level of knowledge as a broker and shows professionalism second to none. Looking forward to working with you in the future. Thank you
Aaron provided clear and strategic advice that helped us navigate the loan approval process. Our circumstances were complex requiring transactions across four properties that eventually lead us to securing our dream home. We would not have been able to structure our affairs in a similar manner to achieve the same outcome without Aaron's help. Highly recommended
Thought it would be a lot harder to switch banks, Aaron made it very easy and simple.
I always enjoy my appointments with Maria. She addresses all my concerns and understands my needs. She has readily rearranged my portfolio so that my goals will be reached.
We love working with Hoa. She is friendly, informed and always follows through.
Thank you Hoa for your professional direction and continual follow up and care in choosing the best possible insurance policy for me.
Aaron did what he said he would do when he said he would do it. The advice on structuring my loan from Aaron and James literally saved me over $10,000 a day from day 1! Everything was clear, simple and made easy for me which is all I can ask for!
Financial advice is a little like medical advice in my view - you really need to feel both comfortable and trusting of the person you are working with and that's how I feel about Hoa. She has given me sound professional advice (which is a given) but it is in the care and kindness that she has provided it with that has made her an important part of my 'life team'.
I'm very happy with Maria's knowledge, expertise and support through our financial strategies. She is down to earth and very approachable, you'd be lucky to have her as your advisor.
Aaron made refinancing simple. We would highly recommend him to anyone looking for a professional who cares about doing a thoroughly excellent job for his clients
I feel comfortable with Maria she is professional and knowledgeable and I feel she has my best interest at heart.
I am very happy to recommend Aaron Fuda to anyone who is looking for someone to help with getting a home loan. During the process of my loan application, Aaron understood my needs and situation very well and this helped me in purchasing a property.
Maria provides professional investment advice and is a pleasure to deal with.
Maria is a joy to work with due to her demonstrated enormous financial expertise and knowledge, her calm demeanour and practical approach to financial advice. As someone who has to take their shoes and socks off to count, I absolutely rely on Maria to support me with financial decision-making and more recently, the effective strategies to investing and transitioning to retirement. I highly recommend Maria.
As I new client I am really only starting to get to know Maria. So far everything seems positive and I have high hopes for our future dealings.
Maria spent time with me explaining the ins and outs of financial planning. For a novice like me her clear language and guidance is fantastic.
For a non-financially minded person like myself, Aaron's advice was given in a way that I understood and trusted.
Hoa provides sound advice and is very understanding of my position and delightful to work with
Aaron made my loan application hassle free. He provided very clear advice in plain English and always kept me well-informed. Aaron made himself available at any time. I would highly recommend Aaron and the Omniwealth team to anyone who needs a mortgage broker.
Maria Dyson was recommended to me after having a self managed Superfund for twenty four years and losing my Husband it was a very daunting task. After her assurance to me and going through a process of phone calls and letters and forms to fill in it was reassuring to realise that everything would be alright and I was sure of a lasting trust there to move forward. I know it has been the right way forward and I'm forever grateful to her.
We had a great experience with Omniwealth. It was made simple and easy and without the hassle of dealing with all the hoops and forms you need to jump through. I would recommend Omniwealth over and over again as they are interested in actually helping you and breaking down barriers as opposed to putting up walls when it comes to the big banks.
A lot of time was invested in us making sure that we fully understood what it will take to reach our goal of a nice income in retirement
I was referred to Alfred to discuss refinancing my existing home loan and applying for a new purchase. His approach in presenting lending options gave me full confidence to allow him to negotiate with lenders on my behalf to achieve rates and terms I was extremely happy with. Alfred's communication was excellent which is paramount for an easy low stress process. Would recommend to others without hesitation.
Aaron handled the whole loan application process really well so there was minimal work for us to do. He answered all our queries and went the extra mile with regards to service. He got good rates for us, our loans through in a timely manner and everything went smoothly. What more could you ask from a broker?